Client Care
Answers,
quietly given.
A small collection of the questions we are most often asked. If yours is not here, please write to the house — we reply within forty‑eight hours.
Write to us via the contact form or by email. A member of the house will reply within forty‑eight hours to arrange a time in Paris, Tehran or, on request, at your residence.
Yes — with pleasure. The first meeting is unhurried and involves no obligation. It is a conversation about the pieces, the crafts and, if you wish, a possible commission.
No. Fittings and studio visits are complimentary. Travel appointments outside our two cities are offered on a case‑by‑case basis.
Between eight and sixteen weeks for a piece from the current collection; twelve to twenty weeks for a bespoke commission. Complex hand‑embroidered pieces may require longer.
Yes — hem, sleeve, length and lining can be adapted. Colour and material changes are possible on some pieces and are treated as a small commission.
Most pieces are cut to your measurements. A small selection is available in three sizes, marked ‘Available’ on the shop.
Worldwide, by insured courier. Delivery is complimentary above € 1,500. Duties are calculated at checkout for most destinations.
Secure card payment via Stripe, and bank transfer for pieces above € 5,000. A deposit of 50% is requested for bespoke commissions.
Ready‑to‑ship pieces may be returned within fourteen days in original condition. Bespoke and made‑to‑measure garments are final sale, as each is cut for a single person.
A booklet accompanies every garment with instructions specific to its cloth and embroidery. In general, we recommend natural detergent, gentle hand washing or specialist dry cleaning, and folded storage.
Yes. The house offers lifetime care — invisible repair, re‑cutting for a new fit, and, where appropriate, re‑dyeing. This service is offered at cost.
Still curious?